ECG targets residential, commercial, and government customers

The Electricity Company of Ghana (ECG) has announced a robust nationwide revenue mobilisation exercise set to run from Monday, June 16, to Friday, June 27, 2025, targeting unpaid bills across all customer categories. 

The initiative, aimed at recovering outstanding arrears, will focus on residential, commercial, industrial, and government entities, including Ministries, Departments, and Agencies (MDAs).

In a statement released on Wednesday, June 11, 2025, the ECG outlined the scope of the exercise, stating, “This revenue mobilization exercise will focus on all categories of customers with arrears- residential, commercial, industrial and Ministries, Departments and Agencies.”

The company warned that special teams will monitor the process, with strict measures in place for non-compliance. “The exercise will be monitored by special teams who will apprehend and prosecute customers who attempt to interfere with the exercise, and/or undertake illegal self-reconnection after disconnection,” the statement read.

The ECG’s move comes as part of ongoing efforts to address revenue shortfalls that have strained its operations, often leading to inefficiencies in service delivery.

Customers with outstanding bills are urged to settle their arrears promptly to avoid disconnection and additional reconnection fees.

“Customers with arrears are advised to pay their bills now to avoid disconnection, and payment of reconnection fees,” the company advised, encouraging the use of convenient payment channels such as the ECG Mobile App, downloadable from the Google Play Store, or contacting the ECG call centre at 0302611611.