With effect from June 30, 2024, MTN Ghana has stated that it will be gradually discontinuing its scratch cards, which were last introduced in 2020.
This choice fits with the government of Ghana’s digitalization ambition and is a component of MTN’s strategy to lead digital solutions in Ghana.
MTN Ghana notified consumers and business partners in a statement that from July 1, 2024, unused scratch cards will not be reloadable.
Customers can, however, use Credit Transfer (EVD) at any MTN Customer Experience Center to redeem the value of their scratch cards.
Consumers are to keep recharging using the myMTN app, MoMo, and Ayoba, among other available digital channels. Customers will be gain rewards of 50% bonus on all recharges through Mobile Money.
Samuel Addo, Chief Sales and Distribution Officer of MTN Ghana said:
“The phasing out of the scratch cards is one of the avenues to help us protect the environment, empower customers to drive digital usage, and make customer service delivery more efficient,”.
MTN is putting in place a number of programs to lessen its environmental impact in accordance with its sustainability plan. These programs include waste reduction efforts, water conservation measures, and other energy-saving projects.
With the goal of delivering more effective and environmentally friendly customer service, MTN is demonstrating its dedication to environmental sustainability and digital innovation with this step.
